Help Center
Orders & Shipping
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use the tracking link provided to follow your delivery. You can also visit our Track My Order page for the latest status.
When will my order ship?
Orders are processed before shipment and you’ll receive an email as soon as your order is on its way. During launches, holidays, or periods of high demand, processing may take slightly longer.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to make a change or request a cancellation, contact us as soon as possible. While we can’t guarantee changes once processing has begun, we’ll do our best to help.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. Our Customer Care team will review the issue and help make it right.
Returns & Refunds
What is your return policy?
We want you to love your Nude Organix purchase. Eligible items may be returned in accordance with our Return & Refund Policy. Items must meet the return requirements outlined in our policy. Please review the full policy before beginning a return.
How do I start a return?
To request a return, contact our Customer Care team with your order number and the item(s) you’d like to return. We’ll review your request and provide next steps if your order is eligible.
When will I receive my refund?
Once your approved return has been received and inspected, we’ll notify you of the status of your refund. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time for the refund to appear on your account.
What if I received the wrong or damaged product?
Please contact us as soon as possible with your order number and photos of the item and packaging. Our Customer Care team will review the issue and help with the appropriate resolution.
Product & Care
Where can I find the ingredients?
You can find product ingredients on each individual product page. We recommend reviewing the full ingredient list before use, particularly if you have known sensitivities or allergies.
How should I store my Nude Organix products?
Store your products in a cool, dry place away from direct sunlight and excessive heat. Keep containers securely closed when not in use to help preserve the product’s quality and experience.
How long are products good after opening?
For the best experience, follow the Period After Opening (PAO) symbol shown on the product packaging. This symbol indicates the recommended number of months the product should be used after opening.
How do I use the hydrogel eye patches?
Apply the patches to clean, dry skin beneath the eyes. Leave them on for the recommended time indicated on the product packaging, then remove and gently pat any remaining serum into the skin. Do not rinse.
Can I use the Face + Body Scrub on my face and body?
Yes. Bare Polish is designed for both face and body. Use gentle pressure when applying to the face and avoid the immediate eye area. Follow the directions on the product packaging for recommended use
How should I care for my Bare Ambience candle?
For a clean, even burn, trim the wick before each use and allow the wax to melt evenly across the surface during the initial burn. Never leave a burning candle unattended, and keep it away from children, pets, drafts and flammable materials.
STILL NEED HELP?
Can’t find what you’re looking for? Our Customer Care team is here to help.